Terms & Conditions

Terms & Conditions

It is essential that before you commit to one of our courses you read and agree to our terms and conditions. If you have any questions contact our office by mail or phone.

On receipt of a deposit you will have automatically agreed to the terms and conditions listed below by the Ski Instructor Academy GmbH & Co KG which is a registered company in Austria (UID number ATU 67503524) and whose registered address is Kleinsonnberg 52, 5660 Taxenbach, Austria.

Ski Instructor Academy GmbH & Co KG is referred to as SIA or SIA Austria in the terms and conditions.

Ski Instructor Academy banking information for payments are;

Ski Instructor Academy GMBH & Co KG | Raiffeisenbank Kaprun, Austria

Account No: 1215821 | Sort Code: 35012 | IBAN: AT 72 3501 2000 0121 5821 | BIC: RVSAAT2S012

General

1: In the event of training being disrupted, suspended, extended or re-scheduled for reasons outside of the control of SIA a revised Training Agreement may be required.

2: Taxes on all prices are included at the prevailing rate and applied to the taxable portions of the course. SIA will pass any future increases or decreases in Tax to the student according to the applicable regulations.

3: SIA reserves the right to cancel your training course in the event of non-payment of training fees and refuse you access to SIA accommodation. It is the responsibility of the student to ensure all payments are made inline with scheduled payment dates as per your invoice.

4: SIA reserves the right to charge interest at the applicable rates for late payment.

5: Payments can be made by debit card, credit card or bank transfer. SIA does not accept payment by personal cheque or American Express. Payments must be paid in Euros or Canadian Dollars (course depending) and all estimated currency exchange rates within this website are correct as of time of publication.

6: All training payments made by credit / debit card do not incur additional fees.

7: Students who elect to withdraw from training will not be entitled to any refunds and should refer to Items 48 – 52 of SIA terms of business.

8: Student personal information will not be released by SIA to a third party unless and except for specific business purposes such as travel, lift passes, exam entry for example.

9: SIA reserves the right, unless specifically requested otherwise, to forward such details, including reports and training information, to ski schools and other agencies for the purposes of gaining employment. In the case of courses which take place in Canada then your information will be passed to our training partners to assist with your course.

10: SIA reserves the right, unless specifically requested otherwise, to include any pictures, images and other materials for publicity purposes involving customers enrolled for training.

11: SIA reserves the right to provide personal information to external security agencies where this might be considered necessary.

12: SIA reserves the right to retain all relevant paperwork connected to the course of training stipulated in this agreement for a period of up to 5 years.

13: SIA reserves the right to test students for prohibited drugs and alcohol.

Job Guarantee

14: Our Job Guarantee is subject to availability and may be full season or part season employment. On applying to pay a deposit or full payment for a course you will be informed if you are eligible. Our Job Guarantee is a free of charge service provided with certain courses. Please be aware that when you book a course you are purchasing a professional training program, you are not “purchasing a job”.

15: SIA will award one job placement per student at a ski school. Should you choose not to accept the offer then SIA will not be able to assist you any further in this matter and no refund will be made.

16: A contract from the employing ski school may or may not be given before you arrive into resort, as it is normal procedure to sign this in the presence of the Ski School Manager.

17: Any job placement including Job Guarantee placement is subject to the course participant having the legal right to work in Austria, Canada or Japan, holding either an EU Passport or correct working visa or working holiday visa and passing all parts of the exam (including German language section for Anwärter in Austria) at the end of the course. The Job Guarantee or Internship Programmes may be subject to a telephone / video call interview for suitability purposes, in particular Job Guarantees in Japan and Internships in Canada. Students from the UK may require a visa or similar work permit to work in Europe post Brexit to qualify for the Job Guarantee.

18: SIA is not responsible for a refund of any monies to participants who are unsuccessful in the instructor exams. SIA will not be responsible for additional costs incurred by the student such as travel or accommodation of pre-planned trips.

19: A membership fee by yourself must be paid to the respective association for your license.

20: Should SIA trainers or staff feel that you are unsuitable for a pre-arranged placement the position can be withdrawn with no refund. SIA will explain to you why this action has been taken and allow you the opportunity to appeal your case, however SIA has the right to act as it feels fit to protect the reputation of its courses and participants.

21: SIA reserves the right to cancel any contract or placement that an applicant has due to behaviour that is inappropriate to the professionalism of the occupation such as excessive alcohol consumption, drug abuse or usage, mental instability, aggressive character, repetitive lateness to course activities.

22: SIA can cancel any contract or placement if it is discovered that an applicant has an undisclosed medical condition that may interfere with their role as an instructor, or prevent them from fulfilling their duties.

23: SIA has no say in how any ski school you may work for operates. We cannot be held responsible for your actions or that of your ski school once you have left the course ran by SIA. In the event you are dismissed from your job, SIA will not be able to assist you or refund any monies.

24: Ski schools may at any time suspend the aforementioned contract due to the lack of available work. SIA is not responsible for finding alternative employment in the event of such situations.

25: SIA cannot accept responsibility for any change in the economical or political climate, or due to the lack of sustainable snow to open a resort and reserves the right to withdraw any job guarantee under such circumstances. No refunds will be offered in this instance.

Job Guarantee – St Anton

26: In the unlikely event that the St Anton ski school is unable to fulfil it’s commitment to offer a season contract due to circumstances beyond SIA’s control, students will be offered an alternative season contract subject to Terms and Conditions. SIA has no direct influence over the decision of any given ski school and must accept and comply with the wishes of the ski school. If your job placement carries an optional cost supplement then this cost will be refunded by SIA. If you are unable to take up your Job Guarantee for reasons which fall under items 17-22 of our terms and conditions, and notice is not given to SIA in writing 60 or more days prior to your course start date then no refunds shall be given for any supplements paid.

Job Guarantee – Kitzbuhel 

27: In the unlikely event that the Kitzbuhel ski school is unable to fulfil it’s commitment to offer a season contract due to circumstances beyond SIA’s control, students will be offered an alternative season contract subject to Terms and Conditions. SIA has no direct influence over the decision of any given ski school and must accept and comply with the wishes of the ski school. If your job placement carries an optional cost supplement then this cost will be refunded by SIA. If you are unable to take up your Job Guarantee for reasons which fall under items 17-22 of our terms and conditions, and notice is not given to SIA in writing 60 or more days prior to your course start date then no refunds shall be given for any supplements paid.

28: Students booked on a course with a Kitzbühel Job Guarantee will leave Kaprun after your training phase (phase 1) and take the exams (phase 2) in Kitzbühel under the supervision of the ski school. Accommodation during this period will be paid for by SIA.

Job Guarantee – Japan

29: In the unlikely event that the Japan ski schools are unable to fulfil it’s commitment to offer a season contract due to circumstances beyond SIA’s control, students will be offered an alternative season contract subject to Terms and Conditions. SIA has no direct influence over the decision of any given ski school and must accept and comply with the wishes of the ski school. If your job placement carries an optional cost supplement then this cost will be refunded by SIA. If you are unable to take up your Job Guarantee for reasons which fall under items 17-22 of our terms and conditions, and notice is not given to SIA in writing 60 or more days prior to your course start date then no refunds shall be given for any supplements paid.

30: In the event that a student does not successfully complete their course, SIA will not be responsible for any costs you have incurred planning your trip to Japan and students should ensure they have flexible travel plans should they be ineligible to work as an instructor in Japan.

Insurance

It is a condition of booking with us that you and your party obtain suitable wintersports travel insurance, from a reputable provider, which must at least include the following:

  • Emergency Medical Expenses including amongst other costs; mountain rescue, ambulance charges and repatriation
  • Cancellation of your trip or Curtailment; cutting it short
  • Personal Liability to include, amongst other liabilities; damage caused by your  negligence and that of your party to the property in which you are staying and may not include a clause which restricts actions being taken by a travelling companion other than family, and must include contractual liability of the party leader for the actions of your party
  • Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay
  • The policy must include the activities you are likely to do and in particular off piste skiing with or without a guide (it is possible to ski off piste inadvertently)
  • The policy should cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel except in unusual circumstances e.g. fraud and misrepresentation, nor may it hold requirements that we must pay you (a refund or completion) in the event that we are unable to provide your trip due to circumstances outside our control. These booking conditions contain an exclusion in respect of force majeure and accordingly to reiterate it is your responsibility to obtain insurance for these risks
  • There are other sections to wintersports travel Insurance such as baggage, legal expenses, personal accident and so on

In the event that you fail to obtain suitable Wintersports Insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.

31: It is mandatory on any SIA course that you maintain full insurance cover throughout the period of the course and we strongly recommend you are covered from the first payment of your deposit. This cover must be appropriate for the course and any other activity you partake in for the duration of the course. SIA has a Partner Agreement with World Nomads Insurance STA Travel and ERV Insurance whereby ERV and STA will offer 15% discount on premiums by using a discount code SIA15.

32: SIA can not advise or recommend any insurance product by law, our Insurance Partner Programme can simply provide options which are available to you, however students are free to use any insurance company they choose. It is the student’s responsibility to research and check their chosen policy to ensure that it meets the needs of your trip and the inclusions cover the needs of the course.

Ski Instructor Academy can not recommend any insurance products, our Partner Programme is simply an option for our customers and it is your responsibility to check you have suitable cover for your trip and your activities.

Ski Instructor Academy’s Obligations

33: Whilst SIA takes all reasonable precautions to prevent accidents or injury, you acknowledge and agree that some of the activities you participate in on the course carry a risk of accident and injury. You agree not to take any unreasonable risks, and you accept that if you do, then you are responsible for the consequences of your own actions

34: SIA will carry out all reasonable checks to ensure that those involved in the preparation and provision of its courses have the appropriate qualifications including all SIA coaching staff and that of our Training Partners in Whistler, Canada.

35: Descriptions, information and opinions given on the SIA website in respect of the accommodation and other suppliers whose services are used, are given in good faith, based on the latest information available at the time. Although accommodation standards may vary slightly between options, locations and providers, the following minimum standards are met;

Self Catered– cleaned weekly, sheets and towels and adequate kitchen inventory supplied.

Catered– cleaned weekly, sheets and towels provided, breakfasts provided 7 days per week, evening meals provided 5 days per week.

36: SIA accepts no liability whatsoever if you suffer loss, death or personal injury where there has been no fault on the part of SIA or its employees, agents or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your course, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by SIA or its employees, agents or suppliers even with the exercise of all due care.

Student’s Obligations

37: You are responsible for advising SIA of details of any medical condition or allergies that you have suffered prior to the commencement of the course and of any medication that you are on that may adversely impact on you while on the course. In the event that SIA in its sole discretion considers that these conditions are likely to create an unreasonable burden on the efficient conduct of the course, SIA reserves the right to cancel your booking, in which event Item 44 will be applied.

38: General information concerning passport, visa and health requirements applicable to your course will be sought from you following receipt of your booking deposit. It is your responsibility to obtain all documents required for your course, to ensure that these are in correct order and to take them with you. SIA will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.

39: Travel to and from SIA course venues is your responsibility (unless stated) and SIA cannot be held responsible for any cancellation, delay or booking problems with your travel arrangements.

40: You will be expected to read, e-Sign and comply with SIA’s Code Of Conduct. Refusal to adhere to the Code Of Conduct can result in you being removed from the course. In this event, (1) You undertake to leave the resort until after the end of the course and (2) You accept that you will not be entitled to any refund in respect of the cost of the course.

41: In the event that your standard of skiing or snowboarding proves to be substantially different to that indicated by you on either your booking form or your pre-course questionnaire, or that due to your absence from the course, or that any stated medical condition has a greater impact on your skiing ability than you have mentioned, it proves impractical to include you in any of the classes arranged by SIA, the Company undertakes to discuss the situation with you but reserves the right to exclude you from course classes and to place you in classes with a general ski school. Any additional costs incurred as a result of this will be payable by you direct to the ski school.

42: You are responsible for looking after the property in which you will live. You will be required to provide the managers of the property where you are staying with your credit card details or cash deposit (Approx. €100 – €200). Ski Instructor Academy is not responsible for the return of this deposit and it is essential that you accept that this is a matter between the property managers and you as a guest. In the event that the property in which you live does not suffer any damage, your cash will be returned and card details will be destroyed following the completion of the course. In the event of damage being inflicted on the property or the loss of a key, then you and the other course participants occupying the property will be required to pay pro rata for the damage sustained. Ski Instructor Academy is unable to assist in any dispute between accommodation managers and guests.

43: It is the responsibility of all course participants to ensure their own safety when training. This includes the compulsory wearing of an appropriate safety helmet when taking part in one of our ski and board courses.

Amendment and Cancelation by Ski Instructor Academy

44: SIA makes every effort to operate its courses as advertised but it may very occasionally be necessary to modify a course before its start date. If the modification is significant in that it substantially undermines the course for which you have contracted, SIA will notify you as soon as practicable and offer you three choices. You may (1) Accept the modification, (2) Change your booking to another available course or (3) Cancel and receive a full and prompt refund. If you choose another available course which is more expensive, you must pay the difference, however, if it is cheaper, SIA will make the appropriate refund. If there is a minor modification before you depart (that is a change not included in the definition of a significant modification set out above), SIA will try to notify you although it is not obliged to do so nor is it obliged to pay any compensation.

45: Ski Instructor Academy reserves the right to cancel your course up to 60 days before the start date. However, it guarantees that it will not do so for any reason other than force majeure after the date on which the final payment is due or has been made, whichever is the later.

46: “Force majeure” meaning, unusual and unforeseeable circumstances beyond SIA’s control, the consequence of which neither SIA nor its suppliers could avoid, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, international health warnings, technical problems with transport, enforced travel restrictions, machinery, equipment or power failure, natural or nuclear disaster, fire, flood or other adverse weather conditions leading to a lack of snow, poor snow conditions or resort closures. In the event of a cancellation due to force majeure, SIA will use reasonable endeavors to arrange an alternative course of a comparable standard. In the event of a cancellation due to “force majeure”, SIA is not obliged to offer any refund.

47: Ski Instructor Academy cannot be held responsible for ski lift operations of any given resort. It may be that during your course limited terrain is available due to circumstances and/or lift operation logistics. Course participants accept that this is beyond the control of Ski Instructor Academy when booking your course.

 

Amendment and Cancellation by Student

48: SIA will make every effort to assist you if you wish to alter any previously agreed arrangements. Requests must be made in writing by email. A charge per amendment of €100, together with all communication charges or other expenses incurred by SIA will be required. These charges will be payable whether or not SIA succeeds in confirming your requested amendment. Depending on the conditions imposed by our suppliers, an amendment request may have to be treated as a cancellation and re-booking which may be subject to further charges.

49: All cancellations must be advised in writing by email. Any written cancellation notices should be sent to Ski Instructor Academy, Kleinsonnberg 52, 5660 Taxenbach, Austria. Recorded delivery must be used. Cancellations are effective on the day they are received by SIA.

50: Should the student cancel their course 60 days or more before the start date you will receive a refund of 50% of the total course fees paid to date, minus all deposits paid and an administration cost of €100. For example, if you have paid €480 deposit plus an instalment of €1.000 totalling €1.480, you would receive €400 refund, which is 50% of your €1.000 instalment payment minus €100 admin cost, and your non-refundable deposit.

51: Any cancellation made within 60 days of the commencement date of a course is subject to loss of deposit and all payments received to date. SIA may, under certain circumstances return a percentage of the fee paid by you, however such circumstances are at the discretion of SIA and will be dealt with on a case by case basis. If you are booked onto any split phase training program such as the Dual or 2-in-1 Instructor Course, the course is treated as one course with the start date of phase 1 as the official start date. Amendments to phase 2 training is not allowed within 60 days of the official course start date.

52: Deposits are non-refundable and can not be transferred to any other person.

Skis, Snowboards and Appropriate Footwear

53: Due to the nature of your training course SIA can not be held responsible for participants using non-recommended equipment that may have serious decremental effect on a participants progress. For this reason SIA highly recommends that all such equipment be purchased in resort under our supervision to prevent any such issues. SIA can not be responsible for assisting participants that do not follow our advise in this matter.

Complaints Procedure

54: If you are unhappy with any aspect of SIA’s arrangements while on your course, you must address your complaint immediately to a Ski Instructor Academy senior representative who will attempt to resolve your issue.

55: If the problem cannot be resolved locally and you wish to complain, full details must be sent to Ski Instructor Academy’s Head Office in Austria by email or in writing and must arrive within 14 days of the problem arising. Failure to take either of these steps may deny SIA the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under your contract with SIA.

Purchases And Orders By Ski Instructor Academy GmbH & Co KG

All purchases, orders and services made by Ski Instructor Academy GmbH & Co KG  are subject to our terms and conditions. Companies agree to the following when accepting any payment or order made by Ski Instructor Academy GmbH & Co KG.

60: All orders and purchases made that exceed a total price of €2500.00 must be authorised in the form of an official Ski Instructor Academy Purchase Order signed by two company directors. Any orders under this value can be authorised by one director.

61: A confirmation of an order for services or purchases together with your terms and conditions must be made in writing by Email to info@siaaustria.com or by recorded delivery to the head office: Ski Instructor Academy GmbH & Co KG, Kleinsonnberg 52, 5660 Taxenbach, Salzburg, Austria. A confirmation email will be returned once this is received. No orders can be accepted without this confirmation from Ski Instructor Academy KG.

62: Ski Instructor Academy GmbH & Co KG reserves the right to cancel any purchase or order that does not have a valid purchase order or is in breach of the above terms and conditions.

SIA Loyalty Referral Program

63. A loyalty bonus will be paid to previous SIA students / Brand Ambassadors who recommend new customers to book onto an instructor program.

64. The loyalty bonus will only be paid once per new customer, and may not be claimed on any subsequent courses they choose to join.

65. The new customer MUST state your name as a reference on their booking application when asked “Where Did You Hear About Us?”.

66. The loyalty bonus payment of €100 per booking for Anwärter (5 or 6 week courses), 2-in-1, Dual, Ultimate and Canadian L1&2 instructor courses or €50 per booking for Landes Courses, L1 Internships and 4 week Anwärter Courses will only be processed once the new customers’ course has commenced and all course fees have been paid in full.

67. It is the students responsibility to ensure that SIA has up to date contact information for you to enable us to make reasonable efforts to get in touch to make payment. Bank details including BIC and IBAN codes must be provided by the student.

68. If SIA is unable to make contact using the details we have on your customer account, the student will have 6 months from the new customer’s course date in which to make a claim for the loyalty payment by contacting info@siaaustria.com. Any claims made after this date may not qualify for payment.

Austrian & Argentinian Course Payment Schedules

69. A Deposit Payment of €480 Euros is payable when booking an instructor program.

70. An Instalment Payment of €1.000 Euros is payable 120 days prior to the course start date.

72. Balance Payments of the full invoice amount is payable 60 days prior to the course start date.

73. Failure to adhere to payment schedules may jeopardise your course place and SIA reserves the right to cancel your course without warning.

 

Canadian Course Payment Schedules

74. A Deposit Payment of CAD$480 is payable when booking an instructor program.

75. An Instalment Payment of between CAD$1,000 – CAD$2,000 (course dependent) is payable 150 days before Canadian course start dates.

76. Balance Payments of the full invoice amount is payable 60 days prior to the course start date.

77. Failure to adhere to payment schedules may jeopardise your course place and SIA reserves the right to cancel your course without warning.

 

Coupons & Offers

78. All Coupon Codes used when booking are subject to SIA Approval to ensure they meet the terms of the coupon. Orders which do not qualify will have coupons or discounts removed from their order.

79. Coupon Codes can not be used in conjunction with any other offer, discount or loyalty programme

COVID-19 Offers – These offers may include discounts and/or lower deposits to book courses. Discounts apply to course fees on full length courses in Austria, France, Argentina and Japan for the 2020/21 season. Minimum course value €5.980. Excludes Canadian Courses. Instalment payment due 120 days prior to course start date of €1.400. Final Balance due 60 days prior to course start date.

SIA400 – This coupon code will give the first 20 bookings on our new website between 23rd March 2020 and 23rd April 2020 a discount of €400 off their course fees on full length courses in Austria, France, Argentina and Japan for the 2020/21 season. Minimum course value €5.980. Excludes Canadian Courses. SIA400 Coupon Code must be used during the checkout. Code will be invalid after 20 uses.

SIA1566 – This code has been specifically generated for existing students who were affected by the COVID-19 Pandemic in 2020. Can only be used by students who’s Landes 1 course was prematurely ended due to the outbreak.

SIA1677 – This code has been specifically generated for existing students who were affected by the COVID-19 Pandemic in 2020. Can only be used by students who’s 4-week Anwärter course was prematurely ended due to the outbreak.

DISCLAIMER: All content and blogs within this site is believed to be truthful and accurate to the best of our knowledge at the times they were published. Should you feel any information in inaccurate, outdated or offensive then you may write to Ski Instructor Academy GmbH & Co KG and request an amendment or the removal of any content. Ski Instructor Academy GmbH & Co KG will look at each case and decide on the appropriate action to take in relation to the complaint. Ski Instructor Academy GmbH & Co KG will not be liable for information provided by third party sources or for outdated information. Any information relayed to customers via email, live chat or other communications is accurate and honest to the best of the employees knowledge at the time and is sent in good faith. Ski Instructor Academy GmbH & Co KG prides itself on its honesty and integrity and as such will never knowingly provide false information or partake in deception of any kind.

SIA CODE OF CONDUCT

By payment of your deposit you agree that you have read and understood our terms and conditions and you have agreed to adhere to our code of conduct while on one of our courses (see item 40 of our Terms & Conditions). The behaviour of our students and guests within another country’s community is very important and we treat it as such. Likewise, the decent behaviour of our clients towards each other is vital for the fun and benefit that each person gains from their season in the mountains. We intend that you will have a fantastic time whilst on our course but being part of a large group and living in close quarters with each other means that inappropriate / anti-social behaviour by one person can create an unpleasant experience for others. Everyone is expected to be as tolerant as possible but if you are concerned by someone’s behaviour it is your responsibility first to speak to the person who is bothering you. If you are unable to solve a problem amongst yourselves, your course director will be available to help mediate.

You are required to be considerate and respectful to others while with us in Austria. Breaking the law whilst on a Ski Instructor Academy course will not be tolerated and could result in you being removed from the course.

Examples of the type of unacceptable behaviour that could result in you being removed the course includes:

  • Any criminal activity
  • Excessive deliberate damage to property
  • Physical violence towards anyone whether a member of the local community or a fellow course member
  • Use of illegal substances
  • Skiing in parts of the ski area closed due to high avalanche risk or acting/skiing or boarding irresponsibly
  • Repeated verbal abuse towards anyone
  • Theft
  • Poor health – if your course director has any concerns about the state of your mental or physical health that could threaten your safety

Although payment of your deposit constitutes your acceptance of our terms and conditions and code of behaviour, you may be asked to read the above and sign / e-Sign the Code of Conduct. Ski Instructor Academy takes the safety, interests and security of all of our guests seriously and asks for your understanding in this matter.